Cancellation Policy
Refund & Cancellation Policy
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Orders can b Refund & Cancellation Policy e canceled free of charge before they are shipped.
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Once an order has been shipped, it cannot be canceled. However, you may request a return in accordance with the conditions below.
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Products may be returned within 14 days of the delivery date, provided that they are:
Unused.
In their original condition.
In their original, unopened packaging (for medical and consumable products).
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For health and safety reasons, opened or used medical products and consumable supplies cannot be returned or exchanged.
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If you receive a damaged product or an item that does not match your order, please contact us within 48 hours of delivery and provide photos of the product. We will review the case and, if the issue is confirmed, arrange a replacement or issue a refund.
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Refunds are processed using the original payment method and may take the time specified by your bank or payment service provider to appear in your account.
Appointment Cancellation & Refund Policy
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Patients may cancel their appointment at least 24 hours before the scheduled appointment time.
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Refunds, where applicable, will be processed within the timeframe specified by the payment service provider and the card-issuing bank.
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Patients are not entitled to a refund, except in exceptional circumstances determined at the sole discretion of the management.
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If a patient does not attend the appointment or fails to join the consultation at the scheduled time, the appointment will be considered used, and no refund will be issued except in exceptional cases approved by the management.
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If the appointment is canceled by the physician, the patient will have the option to reschedule the appointment or receive a full refund.
