Privacy Policy and Terms of Use
1. Eligibility
By using the Platform, you represent and warrant that:
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You are at least 18 years of age, or you are using the Platform under the supervision of a parent or legal guardian.
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All information you provide is accurate, complete, and up to date.
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You have the legal capacity to enter into this agreement.
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You will not use the Platform for any unlawful purpose or in violation of applicable laws and regulations.
2. Account Registration
Some Platform services may require you to create a user account.
The user agrees to:
Provide accurate and complete information during registration.
Keep login credentials confidential.
Not share the account with any other person.
Notify the Platform immediately if any unauthorized use of the account is suspected.
The user is solely responsible for all activities conducted through their account.
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3. Nature of the Service
Karisma operates as an online platform that facilitates the booking of medical appointments between patients and healthcare providers.
The Platform is not:
A hospital.
A medical clinic.
A medical center.
A provider of direct medical diagnosis or treatment.
The treating physician bears sole professional and medical responsibility for the healthcare services and consultations provided to the patient.
4. Acceptance of the Terms
By continuing to use the Karisma Platform, you agree to be bound by these Terms and Conditions and all related policies, including the Privacy Policy and the Booking, Cancellation, and Refund Policy.
5. Appointment Booking
When making a booking:
The user selects the doctor, specialty, and available appointment time.
The appointment is confirmed once payment has been successfully completed.
A confirmation message is sent to the user via WhatsApp.
The Platform reserves the right to modify or cancel appointments in cases of emergencies or technical issues.
6. Electronic Payments
All payments are processed through secure electronic payment gateways.
Accepted payment methods include:
Upon successful payment:
The user agrees to pay the applicable fees.
The Platform is not responsible if a transaction is declined by the user’s bank.
Karisma does not store users’ payment card information.
7. Cancellation & Refund Policy
Appointment Cancellation
Patients may cancel an appointment at least 24 hours before the scheduled appointment time.
Eligible refunds will be processed within the timeframe determined by the payment service provider and the card-issuing bank.
Failure to Attend
If the patient fails to attend the appointment or does not join the consultation at the scheduled time:
The appointment will be considered used.
The patient is not entitled to a refund except in exceptional circumstances approved by the Platform’s management.
Doctor Cancellation
If the doctor cancels the appointment, the user may:
Reschedule the appointment, or
Receive a full refund.
8. User Responsibilities
Users agree to:
Provide accurate health information.
Attend scheduled appointments.
Refrain from misusing the Platform.
Not use the Platform for any unlawful activities.
9. Doctor Responsibilities
Doctors agree to:
Provide accurate professional information.
Honor confirmed appointments.
Comply with all applicable laws and professional regulations.
Maintain the confidentiality of patient information.
Intellectual Property
All content available on the Platform, including but not limited to:
Trade name.
Logos.
Designs.
Text.
Software.
is the exclusive property of Karisma and may not be copied, reproduced, or used without prior written permission.
10. Suspension or Termination of Accounts
Karisma reserves the right to:
Suspend accounts temporarily.
Permanently terminate accounts.
Remove content that violates these Terms or applicable laws.
11. Limitation of Liability
Karisma shall not be liable for:
Medical decisions made by physicians.
Errors resulting from inaccurate information provided by users.
Interruptions or failures caused by internet services or third parties.
Delays caused by payment systems or banking institutions.
12. Amendments
Karisma reserves the right to modify these Terms and Conditions at any time.
Continued use of the Platform following any changes constitutes acceptance of the updated Terms.
13. Cookies Policy
The Karisma website uses cookies to:
Improve user experience.
Measure website performance.
Remember user preferences.
Users may disable cookies through their browser settings; however, doing so may affect certain website functionalities.
14. Shipping & Delivery Policy
Orders are prepared and shipped within 1–3 business days from the date of order confirmation.
Delivery times vary by governorate and generally range between 2–5 business days.
Shipping fees are calculated during checkout and displayed before the order is confirmed.
If delays occur due to circumstances beyond our control (such as weather conditions or shipping carrier issues), customers will be notified as soon as possible.
Customers are responsible for ensuring that the shipping address and phone number are accurate before placing an order. Charisma is not responsible for delays or failed deliveries resulting from incorrect information.
If the customer fails to receive the order, additional shipping charges may apply if the order is re-shipped.
15. Contact & Support
For inquiries, complaints, or requests related to privacy, payments, or bookings, please contact us:
Email: charisma@thebridge-diabetes.com
Phone: +20 111 134 3880
Business Hours: Sunday to Thursday, 9:00 AM – 4:00 PM
